Refund Policy

Bizvo is offered as a subscription service. We may offer monthly and yearly plans, billed in advance for each billing period. Upon successful payment, your subscription is activated and you receive immediate access to the Service and its features for that period.

Bizvo is a digital software service, and access is granted instantly once a subscription is activated. Because the Service is delivered and made available to you immediately upon payment, subscription fees are generally non-refundable after the subscription has been activated, including for partially used billing periods.

This means that once your plan is active, we do not provide refunds simply because the Service was not used, was used only partially, or no longer suits your needs. We encourage you to evaluate the Service and review our plans carefully before purchasing.

We want you to be charged correctly. If you are charged in error, we will review and, where appropriate, refund the affected amount. Situations that may qualify for a refund include:

• Duplicate charges — you were charged more than once for the same subscription or billing period;
• Incorrect amount — you were charged an amount that does not match the plan you selected;
• Technical billing errors — a verified error in payment processing resulted in an incorrect charge.

If you believe you have been affected by any of the above, please contact us promptly at support@bizvo.co.in with your account details and, if available, the transaction reference. We will investigate and respond within a reasonable timeframe.

You may cancel your subscription at any time. When you cancel, future automatic renewals are stopped, and you will not be charged for subsequent billing periods.

Cancellation does not retroactively refund amounts already paid for the current or prior billing periods. Your subscription and access to paid features will continue until the end of the billing period you have already paid for, after which the subscription will not renew.

Where a refund is approved — for example, for a duplicate charge or billing error — it will be issued to the original payment method through our payment processor, Razorpay. Once approved, refunds are typically processed within a reasonable number of business days, though the time for the amount to appear in your account depends on your bank or card issuer.

This Refund Policy is intended to be fair and transparent and does not limit any rights you may have under applicable Indian consumer protection laws. Where such laws require a refund or remedy that cannot lawfully be excluded, those rights continue to apply, notwithstanding the general no-refund position above.

We may update this Refund Policy from time to time. When we make material changes, we will update the “Last updated” date above. Changes apply to subscriptions purchased or renewed after the updated Policy takes effect.

For any refund, cancellation, or billing question, please contact us:

• Support: support@bizvo.co.in
• General enquiries: contact@bizvo.co.in

Bizvo is operated from India.